I recently had the pleasure of meeting with Kathy to get her insights on some behavioral challenges I have been having with a parrot I have worked with for almost 20 years. The information she received and revealed to me has made a huge difference in how I conduct my training sessions now. I am aware that I must use an approach that is sensitive to her need for coddling. This is not so easy when history has this bird attempting to bite me even as I walk by her. Amazingly, the very next day there was no more eye pinning, aggressive strikes, or raised hackles.Thanks to Kathy, I can now stop to say hello and to let her know I understand. These are baby steps, but a huge forward approximation for us. Much appreciation for your help Kathy!